Português

Abstract

This article has raised the importance of a quality service rendered by the military police of the 10th Battalion of the Military Police of Luziânia-GO. This was done through a semi-structured interview in which people already served by the police in the first quarter of 2018 were questioned about some aspects that involve a quality police service. It was verified that the majority of the interviewed ones were satisfied with the attendance rendered by the policemen of the 10th BPM. It has been found, through the applicants, that quality care involves; be respected; promptness, agility in attendance resolution and demonstration of concern with the problem of the applicant. The article also noted that according to respondents already attended, police officers are interested in solving the problem of the applicant and also a higher percentage responded that the police act politely paying attention to the applicant. With the objective of assessing the importance of quality care provided by PMs, it was observed that all respondents in their responses said that a quality care is important for the success of the police activity, stating that it is for the attendance that the police officer has to opportunity to reach the society, being by the service the form that society feels friendly with the police. The research demonstrates the need for the PM's administration to seek more and more skill in managing the corporation's effectiveness, as well as to discuss the theme in order to adjust police action to the reality of society, always striving for excellence in the service of society.